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HP Selling HP EMEA cMPS Sample Questions:

1. What is a benefit for HP partners in the Channel Managed Print Services program?

A) Purchasing HP services directly from HP
B) Providing a complete copying solution to customers
C) Leveraging the quality and recognition of the HP brand
D) Learning to use printers as if they were copiers

2. What is consultative selling?

A) A long-term relationship as a business advisor
B) Selling products to meet the immediate need
C) Closing the sale and moving on to the next challenge
D) Providing supplies exclusively

3. Which statement best describes the usage of the pricing tool in the Channel Managed Print Services program?

A) The HP partner can choose whether or not to adopt the tool.
B) Pricing tool results must be checked by the HP Partner Account Manager before presenting them to the customer
C) Use of the pricing tool is mandatory for the first three deals in a month
D) The HP partner must use the pricing tool for contract calculation.

4. When should HP Care Pack Services be used within a cMPS contract?

A) Decided by thepartnerand it is an option as part of the cMPS program
B) Always, when supporting HP commercial MFP
C) Mandatory for all HP devices supported under the cMPS program
D) Only when service level responses of less than 4 hours are required

5. Which discount process is used for HP supplies within the cMPS program?

A) SCRP
B) Smart Quote with SBD form
C) OPG where available
D) Pre-Approved OPG discount

Solutions: