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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) - In-app extensibility |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Marketing automation strategies - Campaign management |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| SAP Integration Suite | 11-20% | - Open Connectors - Integration strategy and architecture - API Management - Cloud Integration capabilities |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
A) To specify the parent entity in a relationship schema
B) To serve as the primary attribute for matching incoming event data to an existing group
C) To represent the highest quality and most recent cdpld of the group
D) To store the unique identifier for the group generated by the SAP CDP pipeline
2. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
A) Using installed base management
B) Using workflow rule management
C) Using work ticket management
D) Using knowledge base management
3. You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
A) Design an SAP HANA view.
B) Create a data source.
C) Run real-time queries to external databases.
D) Create a custom key figure.
E) Design a report view.
4. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
A) Screen adaptations for user interfaces
B) Addition of extension fields
C) Complex scenarios requiring business logic
D) Execution of logic in an external system
5. Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.
A) Communication consent
B) Terms of service
C) Push notification
D) Privacy policy
E) Other consent management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B,D,E | Question # 4 Answer: A,C | Question # 5 Answer: B,D,E |
