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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?

A) Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
B) Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
C) Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
D) Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.

2. A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?

A) Export the grantee's data to retain it.
B) Assign the data to a specific public group and make those records inactive
C) Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
D) Export the grantee's data to retain it. Then, delete their data from Salesforce.

3. A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?

A) Only one to contain the prioritization pools with the Federal Income Limits.
B) Only to contain the prioritization pools.
C) One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
D) One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

4. An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections.
As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A) The Person Account model uses the standard Account object to hold the details about a person.
B) Person Accounts bring together fields from Opportunity and Contact.
C) Record Types are not supported for Person Accounts.
D) After Person Accounts is enabled in an org, it can be disabled again.

5. The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?

A) Mirror the Org Chart into the Role Hierarchy
B) Disable all approval processes on the Case object
C) Disable the Grant Access Using Hierarchies setting on the Case object
D) Set the Organization- Wide Defaults (OWD) for the Case object to private

Solutions: