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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Updates | - System security
|
| Networking and Connectivity | - Network services
|
| Applications and System Services | - Application troubleshooting
|
| User Accounts and Permissions | - User account management
|
| Troubleshooting and System Management | - System performance and maintenance
|
| File Systems and Storage | - Disk management
|
Apple OS X v10.8 Troubleshooting Sample Questions:
1. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?
A) Create a new user in the Users & Groups preferences pane and test in that user.
B) Create a new location in System Preferences > Network.
C) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
D) Start the MacBook Pro from an external disk, or netboot image.
2. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?
A) Contact the vendor of the app and ask them to send a product registration key.
B) Open the Mac App Store preferences, then change the Application Security settings.
C) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
D) Delete the app and try downloading a fresh copy from the internet.
3. 
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
A) Inactive (off)
B) Active but not connected
C) Active and connected
D) Inactive (hardware is missing)
4. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?
A) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
B) Open the Disk Utility, choose the startup disk and repair disk permissions.
C) Delete then reinstall the VoIP application.
D) Delete the application's preferences from /Users/Paolo/Library/Preferences.
5. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?
A) 10.6.1
B) 10.6.8
C) 10.6.3
D) 10.6.4
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |



