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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
| Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
| Network Configuration | - Network troubleshooting and diagnostics - Network setup and connectivity |
| Applications and Processes | - Process monitoring and activity management - Application installation, management, and troubleshooting |
| System Troubleshooting and Maintenance | - Performance optimization and maintenance tasks - System diagnostics and repair tools |
Apple OS X Support Essentials 10.9 Sample Questions:
1. In OS X, Disk Utility can create file archives in which format?
A) gzip
B) sitx
C) dmg
D) zip
2. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.
An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?
A) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
B) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.
C) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.
D) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.
3. Which IP address could a Mac assign to itself if no DHCP services were available on the network?
A) 169.254.100.100
B) 192.168.100.100
C) 172.16.100.100
D) 127.0.0.1
4. How do you identify the ownership and permissions of a file or folder in the Finder?
A) Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.
B) A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
C) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
D) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
5. The Font Book application shows a small dot next to the name of any font that has duplicate resources.
A) How can you identify duplicate fonts?
B) How is 802.1X configured on OS X systems?
C) What happens during user logout?
D) How can you limit the use of Location Services?
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |



