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Only need to practice for 20 to 30 hours

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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which set correctly lists the components of the ITIL Value System (VS)?

A) Guiding principles, governance, value chain, management practices, continual improvement
B) Value streams, projects, releases, incidents, changes
C) Guiding principles, governance, discover, deliver
D) Products, services, customers, suppliers, partners

2. Which of the following BEST describes a release?

A) An unplanned interruption to a service or reduction in the quality of a service
B) The addition, modification, or removal of anything that could affect services
C) A cause, or potential cause, of one or more incidents
D) A version of a product, service, or other configuration item made available for use

3. How should the ITIL Guiding Principle 'optimize and automate' be applied?

A) By replacing people with technology across all functions
B) By automating all activities immediately
C) By optimizing processes before automating them
D) By automating processes before optimizing them

4. How do ITIL practice guides benefit organizations managing digital products and services?

A) By prescribing mandatory tools and technologies for service management
B) By separating product management guidance from service management guidance
C) By supporting organizations in developing product and service management capabilities
D) By defining a fixed maturity level that organizations must achieve

5. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Basic relationship
B) Partner relationship
C) Cooperative relationship
D) Collaborative relationship

Solutions: