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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Service Desk-Organisationsstrukturen gibt es?
1. Lokaler Service Desk
2. Virtueller Service Desk
3. IT Help Desk
4. Folge der Sonne

A) nur 1, 2 und 3
B) nur 2, 3 und 4
C) nur 1, 2 und 4
D) nur 1, 3 und 4

2. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Prozessverantwortliche
B) Der Kunde
C) Der IT-Direktor
D) Der Service-Besitzer

3. Welche der folgenden Aussagen ist KEIN gültiges Ziel des Problem Managements?

A) Zum Wiederherstellen des Dienstes für einen Benutzer
B) Probleme während ihres gesamten Lebenszyklus verwalten
C) Um wiederkehrende Vorfälle zu vermeiden
D) Um Probleme und deren Folgen zu vermeiden

4. Welche der folgenden Aussagen ist die BESTE Beschreibung eines Business Case?

A) Ein tragbares Gerät zur sicheren Aufbewahrung und zum sicheren Transport wichtiger Dokumente
B) Eine Beschwerde des Unternehmens bezüglich eines verpassten Servicelevels.
C) Ein Tool zur Entscheidungsunterstützung und Planung, mit dem die wahrscheinlichen Folgen einer Geschäftsaktion projiziert werden
D) Die Bedingungen in einem IT-Outsourcing-Vertrag.

5. Welche der folgenden BEST beschreibt einen "Hauptvorfall"?

A) Ein Vorfall, der so komplex ist, dass das Service Desk mehr als das Fünffache der normalen Zeit für die Protokollierung benötigt
B) Ein Vorfall, dessen Lösung eine große Anzahl von Personen erfordert
C) Ein Vorfall, der sich stark auf das Geschäft auswirkt
D) Ein Incident, der so komplex ist, dass eine Ursachenanalyse erforderlich ist, bevor eine Problemumgehung gefunden werden kann

Solutions: