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Simulate the real exam
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Only need to practice for 20 to 30 hours
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Service Design
|
| Topic 2: Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
| Topic 3: Key ITIL Functions and Roles | - Service desk - Technical management - Application management |
Peoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following are objectives of Supplier Management?
1.Negotiating and agreeing Contracts
2.Updating the Supplier and Contract database
3.Planning for possible closure, renewal or extension of contracts
4.Managing relationships with internal suppliers
A) 2, 3 and 4 only
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) None of the above
2. Which of the following questions does Service Strategy help answer with its guidance?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?
A) 1 only
B) 3 only
C) All of the above
D) 2 only
3. Which of the following BEST describes a 'Major Incident'?
A) An Incident which requires a large number of people to resolve
B) An Incident that is so complex that it requires root cause analysis before any workaround can be found
C) An Incident that is so complex that the Service Desk takes longer than five times the normal time to log it
D) An Incident which has a high impact on the business
4. Which of the following statements BEST describes a Definitive Media Library (DML)?
A) A secure electronic library that contains all copies of software and licenses
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure location where definitive hardware spares are held
D) A secure library where definitive authorized versions of all media Configuration Items (CIs) are stored and protected
5. Which of the following statements about Service Asset and Configuration Management is/are CORRECT?
1.A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2.Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control
A) 1 only
B) Neither of the above
C) Both of the above
D) 2 only
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |



