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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 2: Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Topic 3: Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Topic 4: Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Topic 5: Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Topic 6: Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems - Supply Chain Design and Logistics |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which element is part of a financial plan?
A) Budget projections
B) Product pricing
C) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
D) Compensation planning
2. Which work system acknowledges the benefits of employee proficiency?
A) Enhanced employee relations
B) Labor specialization
C) Lower operating cost
D) Employee longevity
3. Which capacity planning measurement tells how much capacity a company is using?
A) Effective capacity
B) Capacity focus
C) Capacity utilization
D) Design capacity
4. What do assignable causes of variation indicate?
A) Equipment was found to be out of control.
B) Out-of-control signals were found in the process.
C) A computer virus was found in the system.
D) Human resources found an operator was at fault.
5. What is the common theme in total quality management (TQM) across all functions in an organization?
A) To satisfy customer needs
B) To ensure profit from product changes
C) To enhance management software
D) To reward people rather than teams
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
