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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A. NELLE.
B. SAP P20.
C. MxPDM.
D. Cost Baseline.

Question 2

Which OSS Tool would be used to perform the eTOM defined function of: Fulfilment Service Activation?

A. NetAct SQM.
B. NetAct Configurator.
C. Oblicore.
D. One NDS.

Question 3

The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A. I will escalate this customer request to the Customer Team and ask to approve the related risk order.
B. I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
C. It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
D. This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.

Question 4

The customer is concerned about NSN Security Management employees having access to its IT network. What is the correct response?

A. Inform the customer that the Security Management team must have access if they are to perform their duties as agreed in the contract.
B. Meet with the customer and explain the user management, identity management solutions and authentication/authorization mechanisms used.
C. Arrange a meeting to agree how reduce access that will satisfy the customer.
D. Offer to locate the NSN employees at the customer premises so they can be supervised by customer.

Question 5

What is the usual way to address potential contractual risk?

A. Refuse to accept or transfer to third party.
B. Perform a SWOT analysis
C. Implement the mitigation plan.
D. Create a contingency reserve.

Solutions: