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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following options is included only in SAP Enterprise Support?

A) Technical Quality Check
B) 24*7 support for Very High messages
C) Dedicated contact point for the partner
D) Message solving

2. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Sales Executive
B) Incident Processor
C) Support Coordinator
D) Service Consultant

3. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The dedicated support consultant that has been assigned to the customer
B) The products supported as defined in the SLA
C) The Initial Response Time (IRT)
D) The maximum time for providing corrective action for critical issues

4. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Best practices for embedding third-party software
B) Automatic Deployment
C) Hardware Management
D) Discovery of corrective software packages

5. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is part of the Service Level Agreement.
B) It is a view on the Application Component Hierarchy.
C) It defines the maintenance pricing level.
D) It is an instrument in organization and reporting within Product Support.

Solutions: