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Target Audience
The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
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Scope
This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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Oracle Utilities Customer Care and Billing 2 Essentials
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collections & Field Activities | 15% | - Upload and manage field activities - Manage overdue debt and collections - Maintain service cycles and routes |
| Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |
| Customer & Account Management | 15% | - Define customer account structure - Maintain customer information |
| Business Objects & Framework | 20% | - Configure business rules and bundling - Use Oracle Utilities Application Framework - Understand business object elements and lifecycle |
| Billing, Payments & Adjustments | 20% | - Manage billing processes - Process payments and overpayments - Configure adjustments and payment plans |
| User Interface & Navigation | 15% | - Use Control Central and help documentation - Navigate Oracle Utilities CCB interface |
