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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reports and Analytics | 15% | - Knowledge Reports
|
| Topic 2: Common B2C Service Features | 15% | - General Platform Functionality
|
| Topic 3: B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Topic 4: Knowledge Advanced | 35% | - Advanced Configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)
A) Assigned account value
B) Access Level
C) Display Position
D) Attachments
E) Product/Category
F) Keywords
G) Status
H) Summary
2. What two factors are responsible for ranking of an answer? (Choose two.)
A) number of searches for that answer article
B) display position
C) solved count based on customer activity
D) number of answers linked to that answer
3. What should you do to ensure two published answers are always returned for a specific search word?
A) List the search word under Answers Keywords.
B) List the search word under both Answers Keywords and Stopwords.
C) Create multiple Priority words that share the same name.
D) Create multiple search words associated within a single priority word group.
E) List the search word under Stop words.
4. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)
A) Rating
B) Answer ID
C) Author
D) Description
E) Summary
5. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)
A) tasks that are assigned
B) tasks related tospecific content types only
C) tasks for specific users
D) open tasks only
E) tasks that are unassigned
Solutions:
| Question # 1 Answer: B,D,E,F,G | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: B,E | Question # 5 Answer: C,D,E |
