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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Topic 2: Service Request Management | 25% | - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements |
| Topic 3: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 4: Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment |
| Topic 5: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control |
| Topic 6: Omnichannel Communications | 15% | - Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Select three correct limits and restrictions when importing data from a file.
A) By default, the import starts immediately after it is activated.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E) Both create and update operations are available for imported records.
2. Which three types of data are included in the interaction associated with a normal call flow?
A) Service Request create date
B) Contact name
C) Channel
D) Agent name
E) Start time of the call
3. Which three statements are true?
A) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
4. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
A) Resolution is due on Saturday, 2 PM EST.
B) First Response is due on Friday, 12 noon EST.
C) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
5. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A) It allows edits to dashboard pages.
B) In includes a preview option for all standard and custom object pages.
C) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
D) It requires proper permissions to use the tools and additional permissions to edit the desired object.
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A,B,D | Question # 3 Answer: B,C,D | Question # 4 Answer: B,C | Question # 5 Answer: C |
