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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. CobiT の目的は何ですか?

A) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
B) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
D) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。

2. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) 変更管理
B) サービスデスク
C) 構成管理
D) リリース管理

3. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) リリース後の期間におけるリリースに関連したインシデント
B) 発売日
C) 変更要求 (RFC)
D) リリースの頻度と種類

4. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A) 重要業績評価指標 (KPI)
B) 重要成功要因 (CSF)
C) バランス スコアカード (BCS)
D) サービス向上プログラム (SIP)

5. 1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?

A) キャパシティ管理
B) サービスレベル管理
C) 構成管理
D) 可用性管理

Solutions: