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IBM Information Management Front End Tools and Processes Sample Questions:

1. How can a CRF be changed when incorrect/missing information is found?

A) Everyone can change a CRF using RETAIN.
B) Contact the CRF owner and have them change the CRF.
C) Contact the Duty Manager to change the CRF.
D) Everyone can change a CRF using CCWIN.

2. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) pass the call to next level of support to confirm fix
B) close the call advising of APAR details in next release
C) send customer APAR details and details of next release
D) send customer a closure request and details of APAR

3. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) product support page
B) Extreme Leverage webpage
C) PD Tools home page
D) IMT Intranet home page

4. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) W9
B) 99
C) R9
D) 39

Solutions: