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Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Predictive Routing | - Configuration
|
| Topic 2: Genesys Predictive Engagement | - Action Maps
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
Which two improvements should you look for after enabling GPR?
(Choose two)
Response:
- A. Higher outcome success rate
- B. Increase in wait time
- C. Reduced call abandonment rate
- D. Agent downtime metrics
Correct Answer: A,C 🗳️
Which metric helps identify how well an action map performs in influencing outcomes?
Response:
- A. Offer conversion rate
- B. GPR confidence score
- C. Visitor page views
- D. Skill evaluation ratio
Correct Answer: A 🗳️
What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:
- A. Forecast accuracy deviation
- B. Agent shift adherence
- C. Queue-level performance metrics
- D. Outcome uplift percentage
Correct Answer: C,D 🗳️
Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:
- A. Disable AI for future calls
- B. Archive the queue data
- C. Notify supervisors of routing change
- D. Enable GPR from the queue config
Correct Answer: C,D 🗳️
Which two best practices apply when managing multiple action maps?
(Choose two)
Response:
- A. Avoid overlapping targeting rules
- B. Set clear priority rankings
- C. Add routing script overrides
- D. Assign all to the same segment
Correct Answer: A,B 🗳️
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