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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:
A) Higher outcome success rate
B) Increase in wait time
C) Reduced call abandonment rate
D) Agent downtime metrics
2. Which metric helps identify how well an action map performs in influencing outcomes?
Response:
A) Offer conversion rate
B) GPR confidence score
C) Visitor page views
D) Skill evaluation ratio
3. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:
A) Forecast accuracy deviation
B) Agent shift adherence
C) Queue-level performance metrics
D) Outcome uplift percentage
4. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:
A) Disable AI for future calls
B) Archive the queue data
C) Notify supervisors of routing change
D) Enable GPR from the queue config
5. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:
A) Avoid overlapping targeting rules
B) Set clear priority rankings
C) Add routing script overrides
D) Assign all to the same segment
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: C,D | Question # 5 Answer: A,B |



