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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design and Innovation | 22% | - Innovating processes and services - Evaluating impact of changes - Co-designing solutions with patients and families - Integrating experience into design |
| Topic 2: Organizational Culture and Leadership | 26% | - Advancing the profession and practice - Aligning governance and resources - Leading experience strategy and vision - Building supportive culture and capability |
| Topic 3: Measurement and Analysis | 23% | - Designing and implementing experience measurement - Collecting and validating feedback data - Analyzing and interpreting results - Reporting findings and driving improvement |
| Topic 4: Partnership and Advocacy | 29% | - Promoting person-centered care principles - Engaging patient and family voices - Building partnerships with stakeholders - Advocating for patient rights and values |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which is the MOST effective use of real-time data collection?
A) Identifying patterns and trends for organizational change
B) Shaping organizational strategy
C) Revealing needed facility-wide improvements
D) Providing opportunity for immediate recognition
2. Which is a PRIMARY benefit of using focus groups?
A) Generating one central point of consensus
B) Identifying or confirming deeper meaning behind facts
C) Gathering input on executive hiring decisions
D) Analyzing survey data to determine longitudinal trends
3. Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?
A) Patient assessment of safety, access to care, availability of information, and patient engagement
B) Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork
C) Patient assessment of outcomes, physical environment, communication, and family/care partner participation
D) Patient perceptions on quality of care, communication, physical environment, and emotional support
4. What practice BEST demonstrates anticipating patient needs?
A) Follow-up phone calls
B) Hourly rounding
C) Bedside shift report
D) Staff huddles
5. Some important topics to consider in building effective cultural competence learning opportunities include all of the following EXCEPT:
A) Full knowledge of cultural practices and beliefs.
B) Supervising a multicultural workforce.
C) Effective cross-cultural communication.
D) Working effectively in diverse teams.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
