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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) Provider Logs
B) Service Logs
C) System Logs
D) PU Logs
E) Agent Browser logs

2. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to WA with chat attributes for a suitable agent.
B) ED sends a resource request to WA and invites the agent to a chat room.
C) ED sends a resource request to CS with chat attributes for a suitable agent.
D) ED workflow requests chat attributes for the Context Id from C Store.
E) ED sends a "create new contact" request to OCP snap-in.

3. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Agent ID
B) Work flow Type
C) Attributes
D) Customer ID
E) Work Request Id

4. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) SERVICE MAP
B) CS TOOL
C) POSTMAN
D) Web Browser

5. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Context Store
B) Work Assignment
C) UCM
D) CSC

Solutions: