Download Salesforce CRT-271 Sample Questions [May-2025]
Real CRT-271 Exam Questions and Answers FREE
NEW QUESTION # 90
Where do you go to do this? You wish to edit the Community Head Markup.
- A. Community Builder >> Settings >> Advanced
- B. Community Manager >> Administration >> Settings
- C. Upload a HTML static resource named Head Markup
- D. Developer Console
- E. Modify the hidden Community Lightning Component which is displayed when editing the community
Answer: A
NEW QUESTION # 91
Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?
- A. Create 1 Community for both customers and partners
- B. Create 2 Communities 1 Partner Community and 1 Customer Community
- C. Create 1 Community for both Customers and Partners and enable Super User Access for Partners
- D. Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
Answer: A
NEW QUESTION # 92
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?
- A. Promote the CEO partner user to delegated admin on the partner account
- B. Assign Super User access to the CEO partner user on the Contact page
- C. Make the CEO partner user the owner of the partner account
- D. Add a third role to the partner account hierarchy for the CEO partner user
Answer: B
NEW QUESTION # 93
Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners.
Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users?
- A. Partner Community Plus License
- B. Customer Community Plus License
- C. Service Cloud License
- D. Support Community License
Answer: B
NEW QUESTION # 94
Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customers are On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: * Leverage Chatter for collaboration. * Private project collaboration between the customer and Universal Containers. * Leverage documents, tasks, and events in the project space. * Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?
- A. Use custom objects, record feeds, and control access through sharing.
- B. Build a custom Visualforce project space and control access through sharing.
- C. Create unlisted groups and add project records to the group.
- D. Add private groups and add project records to the group.
Answer: A
NEW QUESTION # 95
The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:
- Go to market quickly
- Generate online revenue rapidly
- Work with a mobile ready storefront
How should the Community Cloud consultant meet these goals?
Select one or more of the following:
- A. Use a Visualforce page lightning component
- B. Use custom lightening components
- C. Use build your own lightning template
- D. Use B2B commerce for community cloud
Answer: D
NEW QUESTION # 96
Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.
Where should the Salesforce Admin set the number of search results to 10?
- A. In the Community Management search page.
- B. In the Community Builder global search component properties.
- C. In the Community Management preferences page.
- D. In the Community Builder site global settings page.
Answer: B
NEW QUESTION # 97
Universal Containers builds their customer Community on Customer Services Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
Select one or more of the following:
- A. From the Community Workspaces
- B. From the Community site
- C. From the Community Builder
- D. From the All Communities setup page
Answer: A
NEW QUESTION # 98
You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?
- A. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them
- B. Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.
- C. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them
- D. Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder
- E. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them
Answer: C
NEW QUESTION # 99
A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?
Select one or more of the following:
- A. Use the Partner Central Template and repeat all of the setup steps for each cloned Community
- B. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community
- C. Create a change set to include the changes from the first Lightning Community and create new Communities using that change set
- D. Export the new Lightning Community as a template and create new Communities using the exported template
Answer: D
NEW QUESTION # 100
You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?
- A. Multi-Language support is not available for Napili Template communities
- B. Place the Language Picker Component on the Community home page
- C. Language will be determined by the language set on their User Profile
- D. Install the Google Translation component which allows Authenticated users to swap between languages
- E. Develop a custom lightning component which will allow seamless transition between languages
Answer: C
NEW QUESTION # 101
Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?
Select one or more of the following:
- A. Force.com IDE
- B. Metadata AP
- C. Change sets
- D. Template export
Answer: C
NEW QUESTION # 102
Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:
- A. Direct employees to the App Launcher
- B. Advise employees to use the "Login in as" functionality
- C. Direct employees to the global header
- D. Recommend employees use a separate username for Community access
Answer: A
NEW QUESTION # 103
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:
- A. Add the Community user profile(s) as members of the Community before activating production
- B. Uncheck "Send Welcome Email" in production Workspaces before deployment
- C. Turn the sandbox Community to Inactive status before deploying the metadata to production
- D. Change the Community membership of sandbox Community users from Profiles to Permission Sets
- E. Deploy the changes to production using change sets to disable the welcome email
Answer: B,E
NEW QUESTION # 104
Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors.
What is the most efficient way to accomplish this task7
- A. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.
- B. Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.
- C. Upload the company logo to generate a color palette that matches the company's brandingcolor.
- D. Download HTML/CSS from the company's website and upload it inside the Experience Builder.
Answer: C
NEW QUESTION # 105
You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?
- A. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
- B. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
- C. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels
- D. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
Answer: B
NEW QUESTION # 106
Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
- A. Set the Number of Articles property inside the Page Editor
- B. Update Knowledge Settings inside Setup
- C. Add the Top Articles component inside the Community Builder
- D. Make sure Top Articles for Topics is enabled in Community Management
Answer: A
NEW QUESTION # 107
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company's administrator meet these requirements?
- A. Create a private community for the Knowledge Base, and let all customers register themselves
- B. Create a public community for the Knowledge Base, and let current customers register products in private community
- C. Create a public community for the Knowledge Base, and let current customers sign in to register products
- D. Create a public community for the Knowledge Base, and let current customers register products
Answer: D
NEW QUESTION # 108
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies.
The majority of UC customers have multiple Accounts and frequently add new Accounts.
Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
- A. Customer Community Plus
- B. Customer Community Login
- C. Customer Community
- D. Customer Community Plus Login
Answer: A
NEW QUESTION # 109
What is the first step the Salesforce Admin must complete to set up the partner users?
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.
- A. Create the account and enable it as a partner account.
- B. Allow partner users to self -register and gain access.
- C. Create a partner profile for the company.
- D. Add partner contacts to the Community as members.
Answer: C
NEW QUESTION # 110
Universal Containers wants to create a Customer Community venue product line with the following requirements:
- Use the customer service template
- Track Community members' login countries
- Display SharePoint documents for the customer
- Display product documentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements?
Choose 3 answers
Select one or more of the following:
- A. Salesforce Knowledge
- B. CMS Connect
- C. SharePoint Web Services
- D. Files Connect
- E. Google Analytics
Answer: B,D,E
NEW QUESTION # 111
Universal Containers needs to provide Community access to a select set of customers. Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.
- A. Use the Data loader to extract the customers and upload the customers to be set up as Community users.
- B. Use the Community import wizard to create users.
- C. Use the Salesforce Community User API to create Community users.
- D. Use external ETL tools to extract customers and load into Salesforce.
Answer: A,D
NEW QUESTION # 112
Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?
- A. Deselect Community User Visibility under Sharing Settings
- B. Create a sharing group for partner accounts under Sharing Settings
- C. Update the Internal User record to Private under Sharing Settings
- D. Turn off Portal User Visibility under Sharing Settings
Answer: A
NEW QUESTION # 113
Universal Shipping want to notify their Community Moderators when a member post more than one file to the community within a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented?
- A. Using a Content Rule in the Community Manager
- B. Using a Rate Rule in the Community Builder
- C. Using a Rate Rule in the Community Manager
- D. Using a Content Rule in the Community Builder
- E. It is not possible to moderate files in a Community
Answer: C
NEW QUESTION # 114
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A. Assign relevant articles to a group
- B. Make sure subtopics are enabled in the page headline
- C. Enable Feed Tracking for these topics
- D. Add the More Topics link to the navigation menu
Answer: A,B
NEW QUESTION # 115
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Salesforce CRT-271 examination is designed to test a candidate's knowledge and expertise in Salesforce Community Cloud management. CRT-271 exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. The questions in the CRT-271 exam are aimed at evaluating the candidate's understanding of Salesforce's Community Cloud, including features, best practices, and implementation methods. Certification Preparation For Community Cloud Consultants certification program evaluates the candidate's knowledge on topics such as Community Design, Security Considerations, Collaboration and Engagement, and Community Management.
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