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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 2: Operational Procedures and Best Practices | - Operational standards
|
| Topic 3: Customer Service and Communication | - Service delivery
|
| Topic 4: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?
A) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
B) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
C) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
D) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.
2. When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?
A) When they have a TCV for services of over EUR20 million or require Level C LoA approval.
B) When they have a TCV for services of over EUR50 million or require Level C LoA approval.
C) When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.
D) When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.
3. An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?
A) In a telephone conference call with all his subordinates.
B) By mass email with attachments to all his subordinates.
C) In one on one telephone calls with his subordinates.
D) In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
4. Which two Network Operations processes play key roles in supporting Network Optimization?
A) Performance Management & Configuration Management.
B) Configuration Management & Fault Management.
C) Configuration Management & Technical Support.
D) Performance Management & Fault Management.
5. What are the key responsibilities for CM Manager?
A) SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.
B) CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.
C) Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.
D) Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |



