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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can Social Business can be defined as?

A) Applying social tools across the entire organization for a broader return on investment
B) Popular sites like Facebook and Twitter that only distract workers
C) External-facing channels that only Public Relations and Marketing utilize
D) A subset of Social Media

2. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Re-engineer corporate structures
B) Smarter business decisions
C) Store more data
D) Deliver new systems

3. What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?

A) WebNotes
B) Talk
C) Blogs
D) ShareFiles

4. What is the best route for 'gaining social trust'?

A) Ask your employees to blog about your company in any of the blogs they participate in.
B) Ask your supplier network to blog about their relationship with you.
C) Identify and develop relationships with tippers in your industry.
D) Strive for the highest number of hits on your Web site.

5. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Wikis
B) Journals
C) Forums
D) Blogs

Solutions: