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HP Selling HP Printing and Computing Services Sample Questions:

1. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners start accumulating rebates with their first services sale.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware

2. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) P6 Consumer Support
B) MN Consumer Support
C) 8W Value Services
D) R10 Consumer Support

3. Which statement is true about the worldwide services market?

A) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
B) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
C) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
D) The services market is very competitive with low annual growth

4. Which service protects from drops, spills, surges, and other mishaps?

A) Keep Safe
B) Remote Delete
C) Accidental Dammage Protection
D) Defective Media Retention

5. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners receive two funded headcount to join their sales team during first year.
B) Partners pay lower list prices on product line (only printer and computer) in scope
C) Partners can have more interventions as HP can dispatch them to any existing customer,
D) Partners get priority access to parts for repair,
E) Partners receive a percentage of the rebate payment on their sales.
F) Partners receive extra rebates on all HP equipment sold.

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