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Only need to practice for 20 to 30 hours

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IBM Information Management Front End Tools and Processes Sample Questions:

1. How can a CRF be changed when incorrect/missing information is found?

A) Everyone can change a CRF using RETAIN.
B) Contact the CRF owner and have them change the CRF.
C) Contact the Duty Manager to change the CRF.
D) Everyone can change a CRF using CCWIN.

2. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) close the PMR adding NCDNS in the header to indicate non-problem PMR
B) contact the Country On-Site services team advising of the opportunity
C) open an Enhancement Request for each product in the portfolio
D) raise a new PMR for each application and environment and requeue appropriately

3. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Contact BE by phone or using Sametime chat.
B) Fill in the "NEXT QUEUE" field with the FE feedback queue.
C) Increase the AQS set level up to 6.
D) E-mail BE notifying them of the upcoming customer PMR.

4. When does a PMR need to be re-entitled?

A) When you find an APAR for the customer's problem.
B) When the customer cannot speak English.
C) When the product compid is changed.
D) When customer's telephone number is changed.

Solutions: