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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 2: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Topic 3: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Topic 4: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 5: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Topic 6: Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users for now manually.
What configuration should the Technical Consultant perform to meet this requirement?
- A. Enable manual registration in the Digital Experiences setup menu
- B. Update the appropriate Contact page layouts and add the ' Enable Customer User ' action
- C. Enable self-registration in the Digital Experiences setup menu
- D. Update the appropriate Contact page layouts and add the ' Register User ' action
Correct Answer: B 🗳️
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A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the OmniStudio Package?
- A. Ensure the email deliverability access level is set to " All email "
- B. Enable Assets
- C. Enable Orders
- D. Confirm browser settings meet published minimum requirements
- E. Enable Person Accounts
Correct Answer: A,C,D 🗳️
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Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Agentforce Public Sector implementation. The Administrator of Foodvania ' s Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.
Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?
- A. Check the Calculation.
- B. Check the Expression Set.
- C. Check the Decision Matrix.
- D. Check the entry condition.
Correct Answer: C 🗳️
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A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
- A. Use record types on Case, one for the constituents and one for internal staff
- B. Use the Complaint Case and Case objects.
- C. Use the Public Complaint and Case objects.
- D. Use a custom object for the Complaint with a lookup relationship to Case.
Correct Answer: C 🗳️
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A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
- A. Configure Inspections and Visits
- B. Link Cases to Permits
- C. Set up Business Rules Engine (BRE) to determine Complaint validity.
- D. Configure Action Plans on Cases and Permits
- E. Link Inspections and Visits to Permit Applications
Correct Answer: A,B,E 🗳️
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