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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Environment Diagnosis & Stakeholder Management | 20% | - Customer Conversation Framework - Identify and engage key stakeholders - Assess business context, drivers, and challenges |
| Architectural Approach & Business Architecture Role | 15% | - Enterprise architecture alignment - Role of business architect in customer engagements |
| Implementation, Governance & Change Management | 20% | - Benefits realization and measurement - Organizational change and adoption strategy - Project governance and risk mitigation |
| Business Value Analysis & Solution Design | 25% | - Financial metrics: CAPEX, OPEX, ROI, TCO - Quantitative and qualitative value assessment - Build business case and value proposition |
| Relationship & Outcome Management | 20% | - Continuous improvement and value expansion - Deepen customer strategic partnership - Track and report business outcomes |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
1. Which option represents a business constraint for a video solution?
A) The steering committee has not yet seen a demo of the video solution.
B) The customer does not have enough capacity to deliver video at an acceptable performance level.
C) Two of the customer's lead architects disagree on the approach for network management.
D) Users for the solution are not yet executing new processes for which video is a core capability to improve business results.
2. Which option describes what extending requirements analysis allows you to do?
A) go beyond the initial core requirements, to the next level of need, while also adding in new capabilities and solutions
B) speed up the procurement process for a cloud-based solution
C) give you more time to deliver on existing project commitments
D) expand the scope of your project
3. Which statement about assumptions that are defined when you create the business case is true?
A) They should be validated only with the IT representatives, not with business unit personnel.
B) They reflect best case situations for obtaining the highest level of benefit.
C) They should reflect factors or activities that are not yet known, but require some estimate or basis to develop a credible business case.
D) They are defined to reduce the risk that the customer is unhappy with solution benefits.
4. Which statement about Partner capabilities combined with Cisco solution elements is true?
A) They provide a way to meet customer or industry-specific needs, beyond the general Cisco core offerings.
B) They are a required element for proposals that involve implementation of the solution.
C) They are a recommended way to reduce solution cost.
D) They are a recommended way to lower risk, by retaining scope of effort within the control of Cisco or the Partner.
5. Which option best reflects information that must be captured before you create the business case?
A) customer's budget and expectations for ROI
B) estimate of investment required: initial investment, recurring for each period, and specific to a project or component
C) assessment of the customer's procurement process
D) detailed analysis of cost savings that results from a pilot
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |



