Simulate the real exam

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Only need to practice for 20 to 30 hours

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Fast delivery in 5 to 10 minutes after payment

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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. Which process aims to prevent incidents resulting from changes to the IT infrastructure?

A) Problem Management
B) Incident Management
C) Change Management
D) Availability Management

2. What is the best definition of "Quality system"?

A) organizational structure related to responsibilities, procedures and resources for implementing quality management
B) set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements
C) mandatory Quality management practices followed by everyone in the service provider organizations
D) ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently

3. Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

A) Release Management
B) Change Management
C) Service Level Management
D) Business Relationship Management

4. Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?

A) Financial Management for IT Services
B) Service Level Management
C) Availability Management
D) IT Service Continuity Management

5. An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?

A) Release Management
B) Service Desk
C) Change Management
D) Security Management

Solutions: