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Simulate the real exam

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Only need to practice for 20 to 30 hours

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is a key element of the 'think and work holistically' guiding principle?

A) Understanding the methods applicable to complex systems
B) Eliminating metrics which do not contribute to achieving an objective
C) Assessing which procedures can be re-used when improving a service
D) Using technology for standard tasks to give people time for complex activities

2. What is a problem that has been analyzed but has not been resolved?

A) Workaround
B) Incident
C) Known error
D) Event

3. Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A) Service configuration management
B) Change control
C) Deployment management
D) Release management

4. Which BEST describes the focus of the 'think and work holistically' principle?

A) Breaking down large initiatives into smaller pieces of work
B) Integrating an organization's activities to deliver value
C) Considering the existing organizational assets before building something new
D) Eliminating unnecessary steps to deliver valuable outcomes

5. What is the starting point for optimization?

A) Securing stakeholder engagement
B) Understanding the vision and objectives of the organization
C) Standardizing practices and services
D) Determining where the most positive impact would be

Solutions: