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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Topic 2: User Management | 8%-12% | - User creation and maintenance - Access control management - Business roles and access rights |
| Topic 3: Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Troubleshooting migration issues - Data migration templates and workbench |
| Topic 4: Implementation Basics and Fine Tuning | 8%-12% | - Fine-tuning timeline and dependencies - Tailoring standard settings - Configuration and administration tasks |
| Topic 5: Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Topic 6: Reporting and Analytics | 8%-12% | - Interactive dashboards - Excel integration with reports - Custom report components |
| Topic 7: Account and Contact Management | <8% | - Account groups and relationships - Contact data maintenance |
| Topic 8: Sales Planning and Forecasting | <8% | - Forecast creation and submission - Sales target dimension setup |
| Topic 9: Lead and Opportunity Management | 8%-12% | - Lead distribution and qualification - Revenue scheduling and sales stages - Opportunity creation and buying center |
| Topic 10: Personalization and Extensibility | <8% | - Mashups and custom fields - Custom business objects |
| Topic 11: Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Topic 12: Product and Pricing | 8%-12% | - Trigger pricing in sales documents - Internal and external pricing determination - Pricing components configuration |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. Based on which organizational elements can you define sales area information in the product master?
There are 2 correct answers to this question.
Response:
A) Territory
B) Sales unit
C) Distribution Channel
D) Sales Organization
2. Which of the following actions can you perform using the administrator adaptation function?
Please choose the correct answer.
Response:
A) Create a code list resctriction for standard and extension fields.
B) Validate values for an extension field based on another field.
C) Create an extension field and define its properties.
D) Enter default extension field values based on business logic.
3. Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
Response:
A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
B) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Upload Microsoft Excel workbooks to SAP Cloud for Customer
4. You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
Please choose the correct answer.
Response:
A) Influencer map
B) Buying center
C) Sales team
D) Parties involved
5. You need to configure sales phases during fine tuning but an activity is in read-only mode. What is the reason for this?
Please choose the correct answer.
Response:
A) The Fine Tuning activity is NOT open for configuration.
B) The Corresponding scoping element is NOT activated.
C) The Fine Tuning activity is closed.
D) The Fine Tuning activity is NOT added to the project.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: C | Question # 3 Answer: A,D | Question # 4 Answer: B | Question # 5 Answer: B |



