Simulate the real exam

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Only need to practice for 20 to 30 hours

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Fast delivery in 5 to 10 minutes after payment

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Salesforce AP-226 Exam Syllabus Topics:

Section

Weight

Objectives

Topic 1: Discovery

20%

- Success Metrics

1. Identify KPIs aligned to business goals

- Customer Use Case Analysis

1. Identify personas and stakeholders
2. Conduct requirement interviews

- Requirements Definition

1. Define channel and routing requirements
2. Map use cases to features and systems

Topic 2: Design

29%

- Scalable Architecture Design

1. Design maintainable Contact Center solutions
2. Apply standard data models

- Solution Mapping

1. Map Contact Center features to requirements

Topic 3: Implement

- Contact Center Configuration

1. Set up core Contact Center features
2. Configure operational components

Salesforce Contact Center Accredited Professional Sample Questions:

Question #1

The customer needs to ensure data security and access controls for sensitive customer information. Which security requirement is most important?

A. Implement multi-factor authentication (MFA) for secure agent logins and access.
B. Encrypt customer data at rest and in transit to protect against unauthorized access.
C. Configure field-level security to restrict access to sensitive data based on user roles.
D. Regularly conduct security audits and vulnerability assessments to identify potential risks.

Reveal Solution Discussion 0

Correct Answer: C 🗳️