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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Total time on "Facilitate New Hire's Orientation".
B) Percentage of new hires that pass "Probationary Review".
C) Percentage of new hires that fail "Background Check".
D) Wait time on "Background Check".

2. What is the purpose of Performance Data Warehouse?

A) Track process performance data
B) View reports
C) Start new process instances
D) Analyze process performance data

3. One week prior to the start of Iteration 5, which is planned for a two weeks duration, the BPM Program Manager has asked developers to review the proposed user stories assigned to the iteration, define implementation tasks and provide estimates in hours. During the commitment meeting prior to iteration start, one of the user stories has a single implementation task with an estimate of 80 hours. What should the BPM Program Manager recommend?

A) Pad the task with 20% more hours because developers typically under-estimate their required effort.
B) Break down the implementation work into tasks that can be described in 8 hours or less.
C) Cancel the user story and move it to a future iteration because 80 hours too large to fit into a two-week iteration with confidence.
D) Break down the user story into child stories because it is an epic.

4. A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A) Having SMEs perform activities in the process portal.
B) Scheduling playbacks every four to six weeks.
C) Having the Process Owner lead the playback.
D) Demonstrating the flow with powerpoint and screenshots.

Solutions: