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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) The switch can have a direct-connect to the CMS
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Hunt Group farm
C) Agent Login ID farm
D) Vector farm

3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: external
B) Measured: survivable
C) Measured: internal
D) Measured: both

4. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Call Prompting
B) Adjunct Routing
C) Call Classification
D) Variables in Vectors

5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) list usage variable
C) Monitor variables
D) List trace variables

Solutions: