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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) incorrect website domain configured for Web Chat Asset
B) missing Webex Connect flow for chat digital channel
C) firewall blocking connection to chat-widget.imi.chat domain
D) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration

2. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Perform Retention Policy management.
B) Search for specific agent interactions with the customer.
C) Delete recordings permanently.
D) Filter the list of recordings based on set criteria.
E) Tag recordings with descriptive keywords.

3. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.ciscoccservice.com:443
B) *.amazonaws.com
C) *.wbx.com:443
D) *.ucce.com:443
E) *.wxcc.com:443

4. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

5. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Rust
B) Python
C) Typescript
D) Go
E) JavaScript

Solutions: