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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Planning and Implementation | - Roles, responsibilities, and governance - Establishing SMS implementation plan |
| Topic 2: Performance Evaluation and Improvement | - Continual service improvement (CSI) - Monitoring, measurement, and reporting |
| Topic 3: Service Management System (SMS) Fundamentals | - Scope and application of IT service management system - ISO/IEC 20000 standard structure and principles |
| Topic 4: Service Lifecycle Processes | - Service design, transition, and operation - Service delivery and control processes |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
An organization documented each security control that it Implemented by describing their functions in detail.
Is this compliant with ISO/IEC 27001?
A. Yes, but documenting each security control and not the process in general will make it difficult to review the documented information
B. No, because the documented information should have a strict format, including the date, version number and author identification
C. No, the standard requires to document only the operation of processes and controls, so no description of each security control is needed
Question 2
Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on this scenario, answer the following question:
OpenTech has decided to establish a new version of its access control policy. What should the company do when such changes occur?
A. Identify the change factors to be monitored
B. Update the information security objectives
C. Include the changes in the scope
Question 3
Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Socket Inc. has implemented a control for the effective use of cryptography and cryptographic key management. Is this compliant with ISO/IEC 27001' Refer to scenario 3.
A. No, the control should be implemented only for defining rules for cryptographic key management
B. Yes, the control for the effective use of the cryptography can include cryptographic key management
C. No, because the standard provides a separate control for cryptographic key management
Question 4
Del&Co has decided to improve their staff-related controls to prevent incidents. Which of the following is NOT a preventive control related to the Del&Co's staff?
A. Video cameras
B. Control of physical access to the equipment
C. Authentication and authorization
Question 5
Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on scenario 10. NetworkFuse did not conduct a self-evaluation of the ISMS before the audit. Is this compliant to ISO/IEC 27001?
A. Yes, the standard does not require to conduct a self-evaluation before the audit but it is a good practice to follow
B. No, the auditee must review the requirements of clauses 4 to 10 before the conduct of a certification audit
C. Yes, the standard indicates that the auditee shall rely only on internal audit and management review reports to prepare for the certification audit
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |



