Only need to practice for 20 to 30 hours

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?

A) It links all changes to Salesforce metadata.
B) Multiple project team members can make and view revisions.
C) The development team can work parallel on the same requirement.

2. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

A) Language
B) Working Hours
C) Locale
D) Time Zone

3. During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited.
What should the BA do next?

A) Schedule a ride-along with the sales team to learn more about their goals.
B) Clone the features of the legacy solution within the new Sales Cloud org.
C) Start writing epics and user stories that discuss the challenges mentioned.

4. One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?

A) As a general manager, I want sales clerks to have tablets so they can help customers find items.
B) As a sales clerk, I want to see item availability and locations to help customers find items.
C) As a customer, I want sales clerks to have access to item availability to help them find items.

5. Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

A) Executive sponsors, IT leadership, and end users
B) Business leaders, middle management, and end users
C) Senior leadership, IT leadership, and middle management

Solutions: