Fast delivery in 5 to 10 minutes after payment

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our ADM-261 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our ADM-261 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of ADM-261 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our ADM-261 certification training files again and again, which may help you to get the highest score in the IT exam.

Simulate the real exam

We provide different versions of ADM-261 practice exam materials for our customers, among which the software version can stimulate the real exam for you but it only can be used in the windows operation system. It tries to simulate the ADM-261 best questions for our customers to learn and test at the same time and it has been proved to be good environment for IT workers to find deficiencies of their knowledge in the course of stimulation.

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Salesforce ADM-261 Exam Syllabus Topics:

Salesforce Service Cloud Administration Sample Questions:

1. A contact center agent wants to leverage subject matter experts (SMEs) on Chatter to resolve a complex issue for a customer. What is the recommendedsolution to increase the involvement of SMEs and track the case to completion in Chatter?

A) Use hashtag (#) to track the customer case and SMEs comments
B) @mention the SMEs on the case Chatter feed and follow the case
C) Bookmark all the comments related to the issue from SMEs
D) Follow the SMEs to receive automatic updates when they add case comments

2. The Universal Containerscontact center offers support via email, the Internet, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management.
What report should the contact center manager present to executive management? Choose 2 answers

A) Number of IVR inquiries without agent involvement
B) Number of cases closed by a self-service user
C) Number of cases created using portal
D) Average call handle time by team

3. Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case. How should this requirementbe met?

A) Create a custom view on the Case tab.
B) Create a custom Visualforce page.
C) Create a custom report.
D) Create a custom related list on the case.

4. From any queue list view, users can take ownership of one or more cases if: (Choose 3 answers)

A) They have a ContactManager Profile
B) They are higher in the Role Hierarchy than a Queue Member
C) They are members of that Queue
D) All of the above
E) If the OWD for sharing cases is Public Read/Write/Transfer

5. UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement?
Choose 2 answers.

A) Enable service contracts and entitlements
B) LeverageLive Agent for web-based chat
C) Implement Salesforce Knowledge on a portal
D) Implement Service Cloud console to support agents

Solutions: